Shipping & Returns

Shipping

 

Can you ship to me? (wherever I am)

Yes! We can ship anywhere that you may desire. It should however be noted that UPS will not ship to P.O. boxes, and FedEx varies in their ability to ship to P.O. boxes. If this is of concern, please consult the appropriate carrier, or select a different shipping option.

 

How are your shipping rates calculated?

Our shipping rates are automatically calculated based upon the combined size and weight of the items you order. This is all done by a third-party called EasyPost. This allows us to offer you the most accurate pricing from the widest variety of carriers to get you your goods.

 

Can I have free shipping?

We don't currently offer free shipping, but this could change, so stay tuned.

 

Taxes & Duties

Outside of Canada, we do not charge sales taxes, although you may be liable to import duties on some items. You are responsible for paying import duties to your country.

 

Returns

 

Something didn't work for me. Can I return it?

Yes, Just make sure that you get in touch with us to confirm the return.

*All Sale Items are Final Sales

 

Return Shipping Information:

Please send all return shipments to:

Alchemy Living Inc.

345 Bernard Ave.

Kelowna, B.C., Canada

V1Y6N6

 

*For International Shipments: Please make sure to note with whichever carrier you are sending that the parcel is a return - this avoids unnecessary duty to us. Failure to do so, will result in duties paid being subtracted from the return total.

**Return shipping expenses are the responsibility of the customer.

 

Refunds

Refunds will be issued upon receipt and inspection of the returned goods. We recommend insuring all shipments, as goods returned damaged will not be refunded.

Refunds are issued back through the service utilized for payment processing. These services generally advise 5-10 business days for the refund to be shown on your statement, but in our experience it often occurs much more quickly.