Shipping & Returns
Shipping
Can you ship to me? (wherever I am)
Yes! We can ship anywhere that you may desire. It should however be noted that UPS will not ship to P.O. boxes. If this is of concern, please consult the appropriate carrier, or select a different shipping option.
A Note About Fine Jewelry: All jewelry orders above $500 will ship using a jewelry specific, insured subsidiary of UPS. Upon purchase you will be contacted with the details regarding the shipment, so keep and eye out for a call or email from us!
A Note About Perfumes: All of our Eau de Parfum products are considered dangerous goods because of the flammable nature of the alcohol base. As such we are only able to ship them within continental North America, and they must travel via UPS standard ground service.
I have ordered a Pre-Order or Special-Order item, what now?
Orders that have pre-order or special-order items are shipped as complete shipments, as it is more environmentally friendly and economical, and cuts down the potential for errors and damages. Should you wish to have your order shipped in separate shipments, please leave us a note in the feedback box, or get in touch through one of our other contact channels!
With regards to the timeline for special order or pre-order items - We do our best to provide the most accurate timeline possible for each item, and to meet these timelines, but sometimes we simply can't. Please don't hesitate to reach out if you have any questions regarding timelines for orders, either before or after placing your order!
How are your shipping rates calculated?
Our shipping rates are automatically calculated based upon the combined size and weight of the items you order. This is all done by a third-party called EasyPost. This allows us to offer you the most accurate pricing from the widest variety of carriers to get you your goods.
Can I have free shipping?
Yes!!! We now are offering free shipping within Canada for all purchases over $50! (some heavier items may be excluded). Just Select the Free Shipping option at checkout!
For our out of country shoppers - we offer free shipping to the USA for purchases over $100 (some heavy items are excluded). For the larger items we offer free shipping over $200. If you have any questions please contact us and we would be happy to help.
Taxes & Duties
Within Canada, we are responsible for collecting and remitting the appropriate government and provincial sales tax based on the location of the purchaser.
Outside of Canada, we do not charge sales taxes, although you may be liable to import duties on some items. You are responsible for paying import duties to your country.
Returns
Something didn't work for me. Can I return it?
Yes, Please contact us within 7 days of receipt of the parcel, and we will get the return process started.
All returns must be in their original packaging, new and unused/unworn.
No returns on Perfumes and Candles in sealed packaging if the packaging is opened.
*All Sale & Christmas Ornament + Decor Items are Final Sales
Return Shipping Information:
Please send all return shipments to:
Alchemy Living Inc.
345 Bernard Ave.
Kelowna, B.C., Canada
V1Y6N6
*For International Shipments: Please make sure to note with whichever carrier you are sending that the parcel is a return - this avoids unnecessary duty to us. Failure to do so, will result in duties paid being subtracted from the return total.
**Return shipping expenses are the responsibility of the customer.
Refunds
Refunds will be issued upon receipt and inspection of the returned goods. We recommend insuring all shipments, as goods returned damaged will not be refunded.
Refunds are issued back through the service utilized for payment processing. These services generally advise 5-10 business days for the refund to be shown on your statement, but in our experience it often occurs much more quickly.