Customer support

Feel free to get in touch if you have any questions!

E. [email protected]

Instagram. @alchemylivinginc



1 Price Match
1.1 Do you offer price-matching?

We will absolutely do our best to beat or match pricing on the same product offered elsewhere! Just reach out to us with a verifiable price and we will see what we can do!

2 Social Media
2.1 Are you on social media?

Yes! We are @alchemylivinginc on Instagram and Alchemy Living Inc on Facebook and Pinterest. Give us a follow to keep up with new products and events.

3 Orders
3.1 Payment

We use Paypal and Stripe in combination to process all of our payments as they are well known and trusted. Paypal can use your bank information directly, a debit card, or can process a Discovery card. For all other credit cards we use Stripe.


3.2 Shipping + Returns

For information on shipping and returns, please see our Shipping & Returns page, or click here.

4 Contact
4.1 How can you reach us?

You can reach us by e-mail at [email protected] anytime. We can also be reached by direct message on Instagram or personal message on Facebook @alchemylivinginc.

4.2 Why do you need my e-mail?

When you place an order we will send you several e-mail's with information pertaining to your order such as: confirmation of purchase, confirmation of shipment, and a tracking number. We will not send you newsletters or other notifications unless you sign-up for them (either from the bottom of our site, or during checkout). At any point you can unsubscribe from these e-mails.

5 Pre-Orders
5.1 How long do pre-orders take to arrive?

Every item offered for pre-order has a different timeline. On the item page for each individual pre-order item you will see an ETA for the items arrival to our store. These are estimates, and are subject to change, as such we cannot guarantee that the date shown is a certainty, simply the most accurate estimate we have available.

We do our best to update these ETAs as often as possible, but please feel free to reach out if you would like an update or have any questions!

5.2 I have placed a pre-order, now what?

Let us start by saying thank you!

You will receive an order confirmation for your order for all items ordered almost immediately. Once your order is all ready to ship we will send you a notification of shipment with tracking information, and your order will be on its way.

Please note: We do try to send all orders complete, so an order with pre-ordered items will ship when all of the items are ready to go. Don't worry, you won't miss out on anything, your items will be set aside until they all arrive.

If you would like your order sent in separate shipments please reach out to us and we will do our best to accommodate.

5.3 Why was my card charged for the pre-order?

Payment is processed at the time you place your order. For security, we do not keep any payment information on file, so we cannot process the payment at the time of shipping.

5.4 Can't I just wait and order when the item arrives?

Certainly! That said, some items are only available in limited quantities, and may be sold out entirely by the time they arrive to us.

Making items available for pre-order allows us to better judge the demand for an item and order appropriately!

5.5 I want to make a change to my open pre-order.

No problem! Just get in touch and we will make the adjustments.

6 Products
6.1 Where do your things come from?

We collect our vast offerings from the whole spectrum of manufacturing, whether it be small, local artisans or large international suppliers, we like to have a wide variety and we like to utilize companies that are Fair Trade or ethically responsible . For specifics on certain items the items description is a good place to start, but if more information is required feel free to send us an email.